Managing and supporting large, multi-site and multi-environment Genesys Contact Centre solutions can be a challenge. The volume of manual configuration changes, frequent release and project cycles and the complexity of different environments mean a huge amount of engineering time is required. There is often no consistency in how changes are made, with multiple engineers working on the same systems.

Not only is this time consuming and complex, when there is a service impacting outage, a lot of time is spent trying to find out what caused the issue and where it occurred. InProd solves all of these problems. InProd moves beyond just configuration auditing. It takes the headache out of managing multiple complex Genesys environments. InProd solves the issues faced by large Genesys powered contact centres which utilise multiple environments.