Circle Consulting & Software has signed an agreement to deploy Advanced Verint Speech Analytics for a large NZ Insurer. This company realised that an operation that takes millions of calls a year needed a platform to uncover customer insight and sentiment in order to deliver a truly superior customer outcome. This platform will provide continuous information about why customers are calling, what drives call demand, and the ability to understand the needs of customers better, as well as how to increase sales conversion rates and maximise revenues. We are looking forward to delivering this platform and helping this customer to transform their customer insight and engagement.